Online exchange and return policy
ONLINE EXCHANGE AND RETURN POLICY
1.1 Right of withdrawal
The customer has the right to withdraw from this contract within 30 calendar days without giving a reason.
The cancellation period is 30 calendar days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a clear statement (for example in the form of a letter sent by post, fax or e-mail):
Geppert Rührtechnik GmbH
Am Ohlenberg 16
Germany - 64390 Erzhausen
Tel. + 49 (0)6150 - 9674-27
Consequences of the cancellation
In case of cancellation, we will refund to the customer all payments received after the purchase excluding return shipping costs. For this repayment, we use the same means of payment used by the customer in the original transaction, unless the customer has specifically requested otherwise. In no case will the customer be charged for the repayment fees.
We may refuse repayment until we have received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.
The customer must return the goods to us immediately, but in any event within 14 calendar days from the date on which he has informed us of the cancellation of this contract. The deadline is met if the return of the goods takes place before the said period expires. The cost of returning the goods is borne by the customer.
1.2 Exchange and return conditions
If the customer is not satisfied with the goods after receipt of the goods, INVENT Industrial Mixing Systems will allow him to replace the purchased item with one or more within a period of thirty (30) days from receipt of the goods, in addition to the statutory right of revocation (see above) if the goods are still undamaged. That is, INVENT Industrial Mixing Systems cannot accept exchanges or returns of damaged products (unless it is a manufacturing defect).
For any return of purchased items, these must be packed carefully. INVENT Industrial Mixing Systems recommends sending the returned item by registered letter with acknowledgment of receipt.
Your statutory right of withdrawal (see section 6.1) is not affected by the supplementary contractually granted (voluntary) right of return and remains independent of this. Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions listed there apply. The contractually granted (voluntary) right of return also does not limit your statutory warranty rights, which you will receive without restriction.
Upon receipt of the goods, INVENT Industrial Mixing Systems will ensure that they are in good condition and, in the case of an exchange, ship the goods requested or, in the case of a return, refund the corresponding amount in the method of payment in which the purchase was made.
The refund of the purchase price paid may take between 3 and 12 business days from the date on which the returned items arrive in the warehouses of INVENT Industrial Mixing Systems. In the case of the return in accordance with the legal right of withdrawal, the refund will be made within the period stated in the cancellation policy. After the returned items have been checked for condition, the customer will be informed by email.
In the event that the customer exercises the right of withdrawal for the order, the maximum period for repayment of the amount paid by the consumer for the products is 14 calendar days from the date of withdrawal.
The refund of the amount of the returned items will always be in the payment method in which the purchase was made.
In order to issue the credit note for paid orders by bank transfer, the customer must provide INVENT Industrial Mixing Systems with an IBAN code so that the corresponding amount can be credited to him. The IBAN code must belong to a credit institution in the country where your order is being delivered.
1.4 Return of defective items
In the event that INVENT Industrial Mixing Systems incorrectly sends any item other than the one ordered or the quality of the item shipped is inadequate, INVENT Industrial Mixing Systems will refund the amount of the returned item and the total shipping cost, after verifying the defect or quality. If incorrectly delivered items or articles with manufacturing defects are returned by post, INVENT Industrial Mixing Systems will reimburse the appropriate amount for the return costs, provided that the customer encloses a receipt for the return cost of the package. The refund of the cost of the return will be made after the reception of the article.